I am sharing this awful situation from my comments section, and I urge anyone who has been the victim of credit card fraud to also file a police/FBI report.
Hi Skye, It is certainly not the first time they have been accused of this, and it seems the more illegal activities they get away with, the more crimes they commit. If you, ( like me ), never buy products over the internet and have only used Paypal once – which was for TSR, who are known hackers/fraudsters, I agree it is highly likely, if not certain, they were involved -( not forgetting you made a ‘complaint’ to them and complainers of TSR have a nasty habit of getting hacked. )
Something was very odd with this situation from the onset, your subscription should have been activated immediately if you paid via PayPal. The site did have some subscription problems due to a power outage on the 29th June, but this only affected credit card payments made on that one night and it did not affect any Paypal payments. I am confused why Anoeska dealt with it in this way.
I am also not sure of Swedish law, but a lot of European countries have a statutory cancellation period ranging from 3-7 days depending on the country. The USA also has a 3 day ‘cooling-off period’ under which you may be covered. You should have had the right to cancel, although I am sure the $13 is the least of your worries at the moment. http://www.ftc.gov/bcp/edu/pubs/consumer/products/pro03.shtm
Good on you for filing a police report! They can be traced, no matter what proxy they used and you really need to keep chasing up on that report. There is also an FBI page you may find useful, it has tips about internet credit card fraud and to the right of the page it has links of how to report these crimes to the FBI.
Yes, you should absolutely report this to PayPal, and anyone else you can think of. They should not get away with doing this to you.
I am so sorry this has happened to you, and I hope you do get your money back as soon as possible, this is a dreadful thing to happen to anyone, people like this are truly the scum of the earth, I hope they get caught soon – and when they do, make sure you sue their ass. -Coconut